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Returns & Refunds

Returns & Refunds

Returns

A Returns Request must be submitted PRIOR to sending the item back. Any items sent back without an approved request, may be delayed, rejected or ignored.

You may return your item(s) within 30 days for an exchange or refund* if the item(s) being returned are:

  1. in its original condition as received;
  2. unopened with any security seals intact;
  3. not deteriorated by weather (excessive sun fade or rain on packaging etc.);
  4. in a presentable condition that may be resold;
  5. not an order-in/special order item.

Refunds are only for the value of the item(s) excluding any additional fees such as delivery fees, payment surcharges etc.

Order-In/Special Order item(s) in most cases won't be accepted for returns, however we may at our discretion, make an exception depending on the product.

Where item(s) do not meet the above, a partial refund may be offered at our discretion.

If we have sent you an incorrect item, we will cover all costs of returning the incorrect item and sending you the correct one.

A Returns Request must be submitted PRIOR to sending the item back. Any items sent back without an approved request, may be delayed, rejected or ignored.

Please send all returns to the address listed on our Contact page.

Refunds

We do not accept returns or refunds for:

  1. items that are custom made;
  2. non-stocked or order in items;
  3. change of mind;
  4. items found cheaper elsewhere;
  5. ordered incorrectly (stocked items excluded);
  6. clearance or used items;
  7. items that are excluded (excluded items will stated in the product’s description).

Approved refunds will be made back to the same payment method.

Damaged In Transit

In the unlikely event that your item is damaged in transit, please retain all packaging including packaging the order was sent in. Where possible, do not sign for the item, reject it and request the delivering agent to return to sender.

Where a signature is not required and the item has been left at your premises, take detailed photos and contact us via email with photos attached. We will advise appropriate instructions once we receive your email.

Faulty or DOA (Dead On Arrival) Items

Faulty or DOA items are to be returned for assessment. Once confirmed that the item is defective, we will arrange for a replacement to be dispatched.

For items that are assessed and found to be in good working order without defects, the items will be returned to you*.

The initial return costs are to be covered by you, pending assessment of the defective item. Where the item is confirmed to be defective, the return costs will be reimbursed to you.

*For items that are found non-defective, the initial return costs will not be reimbursed and you will be required to pay an additional shipping fee to return the item back to you.

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